The University of Bath is seeking a Software Licensing Officer to join its Digital, Data & Technology Group (DDaT). This role plays a vital part in ensuring that the University’s software licensing and procurement activities are compliant, cost-effective, and delivered with an excellent customer experience. The postholder will support university-wide software approval, renewal, and licence management processes.

Working closely with academic and professional services colleagues, the Software Licensing Officer will help maintain a coherent and efficient software licensing environment that delivers value for money while meeting institutional and regulatory requirements.

Key responsibilities and expectations include:

• Reviewing and triaging software licence requests to ensure timely and appropriate processing.

• Liaising with requestors, suppliers, procurement, and internal DDaT teams to secure cost-effective software solutions.

• Maintaining accurate records within the University’s Software Catalogue.

• Managing the software licence renewal calendar to ensure licences are renewed before termination.

• Providing advice and guidance on compliant and cost-efficient approaches to software and hardware contracts.

• Maintaining up-to-date licensing knowledge materials and ensuring effective information management.

• Identifying process improvements to enhance efficiency, accuracy, and customer experience.

• Deputising for the Software Licensing Manager when required.

• Building strong working relationships across DDaT teams, including Cyber Security, Service Desk, Procurement, and product owners across the University.

About the successful candidate:

• Highly attentive to detail with a strong commitment to delivering an excellent customer experience.

• Proven experience working in an IT or technology-focused customer service environment.

• Ability to manage workloads independently while knowing when to seek advice or escalate issues.

• Confident decision-maker with the ability to challenge requests when required.

• Strong problem-solving skills and a proactive, positive approach to work.

• Willingness to continuously develop knowledge of IT software licensing and related processes.

Contract and benefits:

• Full-time, fixed-term contract (36.5 hours per week).

• Expected start date: February 2026, ending 12 February 2027.

• Generous annual leave with additional discretionary days.

• Employer-contributory pension scheme.

• Relocation allowance, visa reimbursement, and interest-free loans for immigration-related costs.

• Access to wellbeing, learning, and development benefits in a diverse and inclusive working environment.